Right of withdrawal for consumers

The Customer is entitled as a consumer in accordance with § 312g i.c.w. § 355 BGB the following right of withdrawal.

Cancellation policy on the right of withdrawal:

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason for doing so.

The deadline for withdrawal shall be fourteen days from the date upon which you or a third party appointed by you, who is not the carrier, takes possession of the delivered goods.

In order to exercise the right of withdrawal, you shall notify us, EVOC Sports GmbH, Tegernseer Landstr. 37a, 81541 München, E-Mail: info@evocsports.com, Phone: +49 (0) 89 540 41 14 0, Fax: +49 (0) 89 540 41 14 60, in a clear declaration (e.g. letter sent by post or e-mail) of your decision to withdraw from the contract.
You may use the withdrawal form attached for this purpose; however, it is not obligatory to do so. The withdrawal deadline shall be deemed to be met if the notification concerning the exercise of the right of withdrawal is sent before expiry of the deadline.

Consequences of withdrawal

In case the Customer withdraw from this contract, EVOC shall reimburse all payments received from the Customer, including delivery costs (with the exception of supplementary costs resulting from the Customer’s choice of a type of delivery other than the cheapest standard delivery offered by EVOC), without delay, but no later than fourteen days after the day upon which EVOC receives notice of withdrawal of this contract. EVOC shall use the same payment method that the Customer used for the original transaction, unless otherwise expressly agreed with the Customer. Under no circumstances will the Customer be charged a fee for this refund. EVOC may withhold the reimbursement until it has received the returned goods or until the Customer has provided proof that he/she has returned the goods, whichever is earlier.

The Customer must return or hand over the goods to EVOC, EVOC Sports GmbH, Tegernseer Landstr. 37a, 81541 München, without delay and no later than fourteen days from the date upon which the Customer notifies EVOC of withdrawal from this contract. The deadline is deemed to be met if the Customer sends the goods before the expiry of the fourteen-day deadline.

Return costs are borne by the Customer.
The Customer shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to the following contracts

(1) Contracts for the supply of goods which are not prefabricated and for the production of which an inpidual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

(2) Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed by the consumer after delivery.

(3) Contracts for the supply of goods which after delivery, are, by their nature, inseparably mixed with other goods.

Withdrawal form template

If the Customer decide to withdraw from the contract, he/she has to fill out this form and send it back to EVOC Sports GmbH, Tegernseer Landstraße 37a, 81541 Munich, info@evocsports.com, phone: +49 89 540 41 14 0, fax: +49 89 540 41 14 60:

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only for notification on paper)

Date

(*) Delete as applicable.

 

Voluntary returns policy

In addition to the Customer’s statutory rights (see clause 4), EVOC provides the Customer a voluntary right of return of 30 days of receipt of the goods. 
This right of return allows the Customer to withdraw from the contract even after expiry of the 14-day withdrawal period (see clause 4) by returning the goods to EVOC within 30 days of receipt (period begins on the day after receipt of the goods). Before the deadline for the statutory right of withdrawal (see clause 4) expires, only the statutory conditions apply. Timely dispatch is sufficient to meet the deadline.

The voluntary right of return does not apply to contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed by the Consumer after delivery.

The prerequisite for the voluntary right of return is that the Customer has only try on and check the goods in a manner that would have been possible in a stationary shop. Goods must be complete and in the original condition, undamaged and without damage in the original packaging together with any instruction and – if available – with an undamaged seal. If the requirements are not met, EVOC can refuse to take back the goods. If the original packaging is not available, the Customer shall procure another packaging that is suitable for the return shipment and ensures that the goods arrive undamaged at EVOC.

For returns, the Customer shall use our online returns form.

If the Customer return goods in compliance with this voluntary return policy, EVOC will refund the purchase price of the goods but not the shipping costs of your original purchase. EVOC will bear the return shipping costs, insofar as the return was registered via the online return form. EVOC shall use the same payment method that the Customer used for the original transaction. The Customer will not be charged a fee for this refund.

The Customer will bear the transportation risk.

Alternative to refusing the return of goods (see clause 5.3): In case of any deterioration or loss in value of the goods, EVOC may demand compensation for the loss in value incurred insofar as the loss in value is caused by handling of the goods which was not necessary to check the condition, properties and functionality of the goods.

Further information on the voluntary right of return can be found in the EVOC Help Center under Returns & Refunds.

This voluntary return policy does not restrict the Customer’s statutory rights nor the Customer’s statutory right of withdrawal.